SHIPPING

US DOMESTIC SHIPPING

All packages are shipped via USPS. A signature is not required upon delivery. Your billing and shipping address must be in the United States and its Territories.

Please make sure to provide accurate address information, including city, state and zip code to prevent any errors or delays in shipping. Once an order is submitted, we are unable to make changes to your shipping address.

 Please keep the following in mind:

  • We do not ship to Freight Forwarders

  • We are unable to ship to multiple addresses in one order

SHIPPING METHODS AND COSTS

  • Standard Shipping to the continental US (5-10 business days once your order has been processed): $8.95

  • 2-Day Shipping  to the continental US (2-3 business days once your order has been processed): $34.95

ORDER PROCESSING AND DELIVERY TIMELINES

Orders are processed within 2-5 business days, Monday through Friday. 2-Day orders are processed 1-2 business days, Monday through Friday, excluding federal holidays and weekends. 

Please note, observed US holidays include: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.

Packages shipping Standard to Alaska and Hawaii may take more than 10 business days for delivery. 

Packages shipping to United States Territories and all Military and Diplomatic addresses (may take up to 21 days) must be shipped via our Standard Shipping method.

RETURNS

RETURN COST

If you are not satisfied with your Shade and Scribble order, you can return your products within 15 days of when you placed the order to receive a refund. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 15 business days for the credit to appear on your account. 

Please note the following exceptions to our return and refund policy:

  • Discounted items are final sale and cannot be returned or exchanged

  • Returned items must not exhibit any visible signs of use. All pages and accessories should be returned in their original condition, without any missing pages or markings, in order to be eligible for a return.

RETURNS & EXCHANGES

To initiate a return or exchange, email shadeandscribble@gmail.com You will need to provide your Order Number and the shipping Zip Code.  

RETURNING A DEFECTIVE/WRONG ITEM(S). 

Please note you need to initiate a return or contact us within 2 days of receiving your order to be issued a full refund. Any requests received after two days will not be honored.

LOST PACKAGE?
If you believe your Lorvae order is lost in transit please email us at shadeandscribble@gmail.com. Be sure to include your full name, order number, and email address used to place the order.


Please allow up to 48 hours (Not including weekends and holidays) to receive a response.